Entertainment should always be fun. eejili is committed to providing Filipino players with the tools, information, and support they need to keep gaming enjoyable and within healthy boundaries. This page outlines the safeguards available to you and how to use them.
Clear tools and straightforward guidance for every Filipino player on our platform.
eejili believes that online entertainment is best enjoyed when it remains a leisure activity — not a financial strategy or an emotional escape. We have built a set of player protection tools directly into the platform so that every registered user in the Philippines can manage their experience in a way that suits their lifestyle and budget. These tools are free to use, available at any time through your account settings, and take effect promptly once activated. We do not impose barriers to using them, and our support team is always available at [email protected] if you need guidance on setting them up. Responsible gaming is not just a policy statement at eejili — it is a core part of how the platform is designed and operated for Filipino players.
In line with Philippine regulations, eejili strictly enforces a minimum age requirement of 21 years for all registered players. During the registration process, users are required to confirm that they meet this age requirement, and identity verification may be requested at any point to confirm eligibility. Any account found to belong to a player under the age of 21 will be suspended immediately and any funds held will be handled in accordance with applicable law. We also encourage parents and guardians to make use of parental control software to restrict access to online gaming platforms on shared or family devices. If you suspect that a minor has registered on the platform, please report this to us immediately at [email protected] so we can investigate and act without delay.
You can set daily, weekly, or monthly deposit limits on your eejili account at any time through your account settings panel. Once a limit is in place, the platform will prevent you from depositing beyond that threshold for the selected period, giving you direct control over how much you spend on entertainment each day or week. Increasing a limit requires a cooling-off period before it takes effect, while decreasing a limit applies immediately — this asymmetry is intentional and is designed to protect players from impulsive decisions. Setting a realistic deposit limit is one of the most straightforward and effective responsible gaming tools available, and we strongly encourage all Filipino players to take a moment to configure one when they first register.
Losing track of time during an entertainment session is a common experience, and eejili provides session time reminder alerts to help players stay aware of how long they have been active on the platform. You can configure reminders to notify you at intervals of your choosing — for example, every 30 or 60 minutes — so you can make a conscious decision about whether to continue or take a break. These reminders are delivered as on-screen notifications and do not interrupt gameplay in a disruptive way, but they do ensure that you remain in control of your session duration. Regular breaks are beneficial for maintaining a healthy relationship with online entertainment, and our reminder tools make it easier to build that habit naturally into your play sessions.
If you feel that you need a break from the platform, eejili offers both temporary account suspension and longer-term self-exclusion options. A temporary break can be set for periods ranging from 24 hours to several weeks, during which your account will be inaccessible and no marketing communications will be sent to you. For players who believe they need a more extended break, a self-exclusion period of six months or longer can be requested by contacting [email protected] directly. During a self-exclusion period, your account will be fully deactivated and you will not be able to re-register using the same identity details until the exclusion period has fully elapsed. We take these requests seriously and process them without delay, because your wellbeing matters more than your activity on the platform.
Problem gambling can develop gradually, and it is not always easy to recognise the early signs in yourself. The following behaviours may indicate that your relationship with online gaming has shifted from leisure to something that needs attention. If several of these apply to you, we encourage you to reach out for support without hesitation.
If you or someone you know is experiencing difficulties related to gambling, several support resources are available in the Philippines. We encourage players to seek assistance early — professional support is confidential, non-judgmental, and genuinely effective.
You can also visit our FAQ page for quick answers about account management tools related to responsible gaming.
Straightforward answers to the questions we hear most often from our players.
Our support team is here to help with account limits, breaks, or any concern about your gaming habits. Reach us at [email protected] or browse the FAQ for quick answers.